This course builds practical computer and digital literacy skills that are increasingly a baseline requirement for employment across every sector in Zambia. Through hands-on software labs and auto-graded practical exercises, participants will build confident, transferable computer skills.

The course is designed for school leavers and job seekers of any background who want to build confident computer skills. No previous computer experience is required.

By the end of this course, learners will be able to:

• Operate a computer and common operating system functions confidently.

• Use word processing, spreadsheet, and presentation software competently.

• Use the internet and email professionally and safely.

• Apply basic computer maintenance and troubleshooting.

• Apply basic digital safety and data protection practices.

Upon successful completion of the final practical assessment and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This short, intensive course builds practical customer service skills that improve employability across almost every sector, including retail, banking, telecoms, hospitality, and NGOs. Through role-play practice and a supervised assessment, participants will build confident, professional customer-facing skills in four weeks.

The course is designed for school leavers and job seekers of any background who want to strengthen a core, transferable workplace skill. No previous customer service experience is required.

By the end of this course, learners will be able to:

• Apply core principles of excellent customer service.

• Communicate professionally in person, by phone, and in writing.

• Handle difficult customers and complaints using a structured approach.

• Apply consistent customer service standards across in-person, phone, and digital channels.

Upon successful completion of the supervised assessment and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course builds practical garment-construction skills for learners seeking employment in a tailoring shop or planning to start a home-based tailoring or fashion business. Through hands-on sewing and pattern-cutting practicals, participants will build the skills to produce a complete finished garment.

The course is designed for school leavers and aspiring tailors and designers across Zambia. No previous sewing experience is required.

By the end of this course, learners will be able to:

• Operate a sewing machine safely and competently.

• Take body measurements and create basic garment patterns.

• Cut fabric accurately according to a pattern.

• Construct basic garments using standard techniques.

• Apply basic finishing techniques and small-business costing for a tailoring enterprise.

Upon successful completion of the supervised practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course builds practical, sellable beauty and cosmetology skills for learners seeking employment in a salon or spa, or planning to start a home-based beauty business. Through hands-on salon practicals, participants will build professional skincare, hair, nail, and makeup skills.

The course is designed for school leavers and young women and men with an interest in the beauty industry. No previous beauty industry experience is required.

By the end of this course, learners will be able to:

• Apply hygiene and sanitation standards required in a salon setting.

• Perform basic skincare and facial treatments.

• Apply basic hair care and styling techniques.

• Perform basic nail care and makeup application.

• Apply basic client consultation and small-business principles for a beauty enterprise.

Upon successful completion of the supervised salon practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course builds foundational secretarial and office administration skills for learners seeking entry-level employment in businesses, churches, NGOs, or government offices. Through business-writing practice, software exercises, and a supervised office-simulation practicum, participants will build professional, job-ready administrative skills.

The course is designed for school leavers with basic computer literacy who want a career in office administration. Basic computer literacy is required; no prior office experience is necessary.

By the end of this course, learners will be able to:

• Apply professional office conduct and business communication standards.

• Produce accurate, well-formatted business correspondence and documents.

• Manage office records, filing systems, and basic office technology.

• Support meetings through minute-taking and diary management.

• Demonstrate customer service and reception skills.

Upon successful completion of the supervised practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course builds practical event-planning and décor design skills for Zambia's growing weddings, church, and corporate events industry. Through hands-on décor practicals and a supervised event practicum, participants will build the skills to plan and deliver a professional event.

The course is designed for young adults interested in employment with an events company or in starting their own décor and events business. No previous events experience is required.

By the end of this course, learners will be able to:

• Explain the principles of event planning and basic project management.

• Apply décor design principles to different event themes.

• Select and work with common décor materials and techniques.

• Plan and execute a small event from concept to delivery.

• Apply basic costing and client-management principles for an events business.

Upon successful completion of the supervised event practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This short, intensive course builds practical baking and pastry skills for learners seeking employment in a bakery, hotel, or restaurant, or planning to start a home-based baking business. Through hands-on baking practicals, participants will build sellable, professional-standard skills in four weeks.

The course is designed for school leavers and aspiring bakers with an interest in the culinary arts. No previous baking experience is required.

By the end of this course, learners will be able to:

• Apply correct baking fundamentals and kitchen safety practices.

• Prepare a range of breads and basic pastry items.

• Prepare and decorate cakes and simple confectionery.

• Apply basic costing principles for a small baking enterprise.

Upon successful completion of the supervised baking practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This short, intensive course prepares learners for entry-level housekeeping and accommodation roles in hotels, lodges, and guest houses. Through hands-on room-servicing practicals, participants will build practical, job-ready housekeeping skills in four weeks.

The course is designed for school leavers and job seekers seeking quick, practical training in one of hospitality's most in-demand functions. No previous experience is required.

By the end of this course, learners will be able to:

• Apply correct room-cleaning standards and techniques.

• Manage linen, laundry, and cleaning supply inventory.

• Apply safety and hygiene standards in housekeeping operations.

• Coordinate effectively with front office on room status.

Upon successful completion of the supervised practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This short, intensive course prepares learners for entry-level front desk roles in hotels, lodges, and guest houses. Through simulated front-desk practicals and role-play, participants will build practical, job-ready front office skills in four weeks.

The course is designed for school leavers and job seekers who want to quickly build employable front office skills. No previous hospitality experience is required.

By the end of this course, learners will be able to:

• Perform accurate guest check-in and check-out procedures.

• Process reservations and manage guest folios.

• Communicate professionally with guests in person and by phone.

• Handle basic guest requests and complaints appropriately.

Upon successful completion of the supervised practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course introduces learners to the core operational departments of a hotel, preparing them for entry-level employment in Zambia's growing tourism sector. Through departmental rotations and a supervised practicum, participants will build broad, practical hotel-operations skills.

The course is designed for school leavers and young adults interested in a career in hotel operations. No previous hospitality experience is required.

By the end of this course, learners will be able to:

• Describe the organizational structure and departments of a hotel.

• Perform basic front office and reservations tasks.

• Apply basic housekeeping and room-division standards.

• Support food and beverage operations at an entry level.

• Deliver hospitality-standard customer service.

Upon successful completion of the supervised rotational practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course builds professional cooking skills for learners seeking employment in Zambia's growing hotel, restaurant, and catering sectors. Through hands-on kitchen practicals and a supervised production practicum, participants will build the practical techniques used in commercial kitchens.

The course is designed for school leavers and aspiring cooks with an interest in the culinary arts. No previous kitchen experience is required.

By the end of this course, learners will be able to:

• Apply correct kitchen organization and professional cooking techniques.

• Prepare a range of dishes using standard culinary methods.

• Apply food safety and hygiene standards in commercial food production.

• Plan and cost menus for volume food production.

• Work efficiently and safely within a commercial kitchen brigade.

Upon successful completion of the supervised kitchen practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course introduces learners to the core skills needed for employment across Zambia's hospitality and catering industry. Through practical service sessions, menu-planning exercises, and a supervised practicum, participants will build professional, job-ready hospitality skills.

The course is designed for school leavers and young adults seeking work in hotels, restaurants, lodges, and catering businesses, or planning to start a small catering enterprise. No previous experience is required.

By the end of this course, learners will be able to:

• Explain the structure and standards of the hospitality and catering industry.

• Provide professional food and beverage service.

• Apply basic catering and menu-planning principles.

• Maintain food safety and hygiene standards.

• Deliver excellent customer service in a hospitality setting.

Upon successful completion of the supervised practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course prepares learners to provide safe, compassionate, basic patient care under the supervision of a registered nurse. Through hands-on skills practice and a supervised clinical practicum, participants will build the foundation for a career in patient care.

The course is designed for school leavers and community members who want to enter the health care field. No previous clinical experience is required.

By the end of this course, learners will be able to:

• Perform basic patient care tasks (hygiene, mobility, feeding) safely.

• Accurately measure and record vital signs.

• Apply infection prevention and control practices.

• Communicate effectively and compassionately with patients and families.

• Recognize and report changes in patient condition to a supervising nurse.

Upon successful completion of the supervised clinical practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course prepares learners to support licensed pharmacists in the safe and accurate dispensing of medicines. Through simulated dispensing exercises, dosage-calculation practice, and a supervised pharmacy practicum, participants will build practical, job-ready dispensing skills.

The course is designed for school leavers with a background in science who are interested in a career in pharmaceutical services. A pass in Science and Mathematics at Grade 12 is required.

By the end of this course, learners will be able to:

• Apply basic pharmacology and pharmaceutical terminology correctly.

• Accurately dispense medicines under pharmacist supervision.

• Maintain pharmaceutical inventory and cold-chain requirements.

• Provide basic patient counseling on medicine use and adherence.

• Comply with pharmacy law, ethics, and record-keeping requirements.

Upon successful completion of the supervised dispensing practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course prepares learners to manage patient health information accurately and confidentially within a clinic, hospital, or NGO health programme. Through practical filing exercises, terminology drills, and hands-on system practice, participants will develop the skills needed for competent health records administration.

The course is designed for school leavers and health-facility support staff seeking a career in health administration. Basic computer literacy is required; no prior health records experience is necessary.

By the end of this course, learners will be able to:

• Apply correct medical terminology and clinical documentation standards.

• Maintain accurate, organized, and confidential patient records.

• Apply basic health record classification and coding principles.

• Operate common electronic medical record (EMR) systems.

• Comply with health data confidentiality, ethics, and legal requirements.

Upon successful completion of the supervised practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course introduces learners to the core values, skills, and practice of community-level social work. Through case studies, interviewing practice, and a supervised fieldwork placement, participants will develop the confidence to support vulnerable individuals and families.

The course is designed for community volunteers, church leaders, and young people seeking to support vulnerable families, children, and individuals. No previous social work experience is required.

By the end of this course, learners will be able to:

• Explain core social work values, principles, and ethics.

• Apply basic interviewing and case-management skills.

• Identify child protection, GBV, and vulnerability concerns requiring escalation.

• Support vulnerable individuals and families to access appropriate services.

• Work within Zambia's social welfare referral and reporting systems.

Upon successful completion of the fieldwork practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course equips learners with practical skills to recognize and respond to common mental health conditions within their communities. Through case studies, role-play practice, and supervised risk-assessment simulations, participants will develop therapeutic communication and basic crisis-response skills.

The course is designed for community health workers, church and youth leaders, and individuals who want to extend basic mental health support where trained professionals are scarce. No previous training is required.

By the end of this course, learners will be able to:

• Describe common mental health conditions and their presentation.

• Apply basic therapeutic communication and supportive counseling techniques.

• Conduct a basic suicide risk screening and respond appropriately.

• Support stigma reduction and mental health awareness in the community.

• Refer clients appropriately within local mental health and social service systems.

Upon successful completion of the supervised practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course introduces learners to the foundational knowledge and practical skills needed to provide psychosocial support in community settings. Through case studies, role-play practice, and supervised counseling sessions, participants will develop active listening, helping-relationship, and crisis-support skills.

The course is designed for community volunteers, church and youth leaders, and anyone seeking to support people experiencing grief, trauma, or life stress. No previous counseling experience is required.

By the end of this course, learners will be able to:

• Explain core concepts of psychosocial wellbeing and common sources of distress.

• Apply active listening and basic helping-relationship skills.

• Provide first-line support to individuals experiencing grief, trauma, or crisis.

• Identify when and how to refer a client to a professional service.

• Practice within an ethical framework that protects client confidentiality and dignity.

Upon successful completion of the supervised practicum and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).

This course equips learners with essential first aid and cardiopulmonary resuscitation (CPR) skills needed to respond confidently to everyday emergencies. Through practical demonstrations, hands-on skills practice, simulated emergency scenarios, and supervised assessments, participants will develop competence and confidence in emergency response.

The course is designed for community members, workplace first responders, and anyone seeking practical emergency-response skills. No previous medical training is required.

By the end of this course, learners will be able to:

• Assess an emergency scene safely and prioritize actions.

• Perform adult, child, and infant CPR, including AED use.

• Manage choking, bleeding, shock, burns, and fractures.

• Apply basic psychological first aid to a distressed casualty.

• Complete an incident report and know when to escalate to emergency services.

Upon successful completion of the supervised practical assessment and written examination, participants will receive a Certificate of Completion from Apostolic Voice University, accredited through the CPD Group (UK).